Phee-roo!

The ones I don’t kill go insane.

Resume


PHILIP J. FIORE
8936 S. Darlington Ave.
Tulsa, OK 74137
Phone (918) 812-5470
e-mail: phil@thedonfiore.com

OBJECTIVE
  • To further my career and knowledge in technology support and maintenance.

QUALIFICATIONS
  • 5+ years in incoming phone based customer support.
  • Experience supporting all versions of MS Windows and MS Office.
  • Excellent customer interaction, technical support, and customer service skills.
  • Experience using and supporting Linux and MaxOSX.

PROFESSIONAL EXPERIENCE
Systems Administrator
GeoTec/OnRamp Internet Services Tulsa, OK 2002-2003
  • Updated and maintained crucial network systems.
  • Managed and hired technical support staff and resolved escalated customer support calls.
  • Repaired computers for internet customers and other clients.

Technician and Customer Support
Corkey Control Systems Tulsa, OK 2003-2005
  • Developed complex algorithms and coding for patented magnetic lock systems.
  • Traveled to each customer’s location to perform on site surveys for product sales and installation both overseas and in the United States.
  • Handled post sales support issues and ensured customer satisfaction.

Advanced Technical Support
DecisionOne/Alorica, Inc Tulsa, OK 2005-Present
  • Directly supported SprintPCS customers with mobile device issues.
  • Handled incoming technical support, advanced technical support, billing, and customer support calls.
  • Created documentation and fixes for new issues as they arose with devices.

EDUCATION
High School Diploma
Union High School Tulsa, OK 2001

* This resume is also available as a PDF, plain text, and MS Word Document.